This is the email I just got from CS.

"Per continuous updates to customer service, our engineering team is working on a known system issue and this is the option we have at this time to get your issue resolved as we don’t have an estimated time of resolution or fix..Please send us your Reloadit pack numbers along with fax showing receipts of such packs. Along with your address to issue a refund. Please refrain from buying Reloadit cards in the future. Please use the swipe and pay feature."