Originally Posted by
fmastr
4. I find that this happens when the email address and phone number utilized on the specific booking do not match you account records. It seems that your phone #, email address, and Amtrak Guest Rewards # all need to match on the specific booking otherwise it will not show up in the app. You can instead take the Reservation Number and utilize the Lookup function (Trips then Lookup in upper right corner) in the iPhone app to find your trip and import a ticket into Passbook - even if you info all matches you might want to try the Lookup function to validate you can see the ticket and import into Passbook if you so desire
Good point. I recently changed my billing address, and that probably is the cause.
Originally Posted by
nerd
I do remember that a trip booked via an Android/iOS app is not viewable on Amtrak.com (or was not viewable the last time I tried to use the website to cancel a ticket).
There is a post in here somewhere from AlanB that explains why this happens.
Interesting. I think I did book that CS trip via the app after I got annoyed with Chrome not working. That would explain that.
Still, if it's confusing for me, it's something Amtrak should address, because regular people have no hope of understanding it.
