<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NickP 1K:
Scott... We've used Skyes before and have had good results... however just as you state their ARE good call center services and horrendous ones.
I wouldn't basket "India and China" outsourced services as "crap"... what I would label is that they give the chance for companies to penny pinch - give the impression they are saving money - provide junk support... all while blaming the call center country.
NOT ALL call centers/outsourcing companies run like this. There are quality Indian call centers that are similar quality to Skyes, but most companies would rather penny pinch some more and use the call centers that are cheaper and AREN'T training agents on specific products.</font>
Right on, Nick.
Let he who is without sin cast the first stone...
You all mean to tell me that not one of you have ever dealt with American customer/technical "service" agents who unintuitive, unanalytical, uninformed, rigid, go-by-the-script, stubborn, recalcitrant, just plain watching-the-clock dumb?
Excuse me, but isn't that what half of the rants on the airline forums are about???
When it comes down to it, Americans really are the worst of the lot when you consider all the privilege and opportunity they have to excel, yet settle in their mediocrity, wasting their time and energy on bashing others instead of improving themselves.