<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NickP 1K:
I don't see what the fuss is about... we get crummy level one tech support from US agents... why state that Indian agents are the issue. In general tier 1 tech support or tier 1 customer service agents are the issue... COMPANIES choose to dumb down their service, not the people answering the phone(s)</font>
They are the issue. I just bought an Apple Powerbook with 90 day tech support and the service has been, intuitive, American based, and exceptional. If the tech support had been Indian based I might still be looking to the simplest answers to my non-documented questions. As mentioned in an early post, the Indian system develops non-intuitive thinkers. Obviously most companies want to provide the bare minimum of tech support and make it difficult to receive that. But the tech support I paid $400 for was not level one support and was based in India.