I have worked with Indian companies in the past in joint ventures, and recently I had several consumer routers that I purchased and had to get support on, from India.

They are very systematic and process driven. You will not get "intuitive problem solving" from them. Not that Indians aren't capable of it -- but that the way the Indian firms are run, and their advantage really, is that they are fairly rigid in their processes, but they are also very good at those processes.

They can train a large number of skilled people to do a reasonable job solving technical problems. That is not easy.

The compromise is that all the creativity and intuition is squeezed out -- so if your problem isn't in the process flow chart, you can't expect an answer. If the designers of the process overlooked the answer, you won't get it.

OTOH, they are 24/7 and they are pretty smart. They haven't yet been able to help me but they weren't stupid and were patient and did understand my problem.