I'm not sure where to post this, it might be here or OMNI. Today I called Intuit tech support (which has just gone up to $400 a year) to get the answer to a simple question which is not in the documentation. What should have been a simple process turned into an epic and after 20 minutes I hung up in frustration. My sense is what seemed like a simple financial solution for tech companies has turned into a cultural abyss for consumers.

For my part, I don't care if the India based technicians speak flawless English or have been given Aglicised names like Bill or Susan. I want them to be intuitive problem solvers and help me to resolve my problem as fast as humanly possible.This seems to go against the grain of Indian culture as I understand and have experienced it.

I'm wondering what sort of experiences other FT's have had with India based tech support both positive and negative and whether you think this phenomenom is here to stay?