There may/probably be. It is most likely on the card itself, one reason I asked for a new "Silver" card. The agent would not/could not divulge the "Silver" customer service number, even though he stated I was now "Silver" (albeit without a "Silver card and questioning what benefits are actually in place).

I must say, I have never had anything like this happen before in many years of dealing with cc companies. I believe (but may be wrong) that it has something to do with the pass off to a foreign call center. This particular agent spoke English well and was polite and friendly. He had no "personal" agenda. I believe he was passing on what he was told or knew from working at the center.

As I stated before, this seems to be a "lesser product" when you compare what is going on here and Citi, Chase or even the smaller bank card servicing agents.