4 days after the final date it was supposed to upgrade online, I contacted them.....still in the Philippines. The guy seemed very knowledgeable and efficient.

He claimed that even though I got e-mails with an earlier starting date, the account will not upgrade until it upgrades online and any benefits, such as the immigration/$100/reimburse/global entry fee credit are not available until this happens. I told him I got an e-mail 2 weeks ago with the fee credit noted and available. He said if I did it, I would have to "prove" this and a credit would be given in that case.

I also brought up the fact that part of the "silver" benefit is a US based customer service (I did this in a non confrontational manner)..........he had no answer.............saying calls are routed by their "system"............??....not the level of card.

Barclay's continues to look like a very haphazard operation and possibly they flip a coin to decide whether you get upgraded....or not.


Received 2 weeks ago exactly;


Your new upgraded AAdvantage® Aviator™ Silver World Elite MasterCard® benefits are ready to go!
You will now begin earning1:

— 3X miles for every dollar spent on eligible US Airways® and American Airlines® purchases
— 2X miles for every dollar spent on select hotel and car rental purchases
— 1X miles for every dollar spent on purchases everywhere else MasterCard® is accepted

Within one week, you can begin enjoying the following additional benefits2:

— 5,000 Elite Qualifying Miles: Receive 5,000 EQMs for each $20,000 in annual purchases (10,000 maximum EQMs per year)
— Annual Companion Certificate: Earn an annual companion certificate good for up to two guests to travel with you on an American Airlines operated flight for $99 each (taxes and fees apply) after you spend $30,000 or more in purchases since your last account anniversary and maintain your cardmembership
— Global Entry Application Fee Credit: Pay for the $100 Global Entry application fee with your card and you'll automatically receive a $100 statement credit 2-3 weeks after your transaction. With this benefit, you can receive one $100 application fee credit once every five years.

Your new card will have the same account number and expiration date. Once you receive your new card, follow the simple activation instructions. We hope you enjoy your new, upgraded benefits!


Note; he also said I was not receiving a new card, just use the old one. I told him I would rather not. He claimed to order a new "silver" card.