I am examining fare rules which I retrieved from United as a "flexible fare" and am in particular trying to figure how a partially used ticket is treated for a refund/change.
Based on the googling I've done and read, within the Fare basis code having an N code is one indicator that it's not refundable. I don't see this, which is good, but I'm not finding anything that would indicate what would happen on a partially used ticket. Will they refund the difference minus the 190 euro? What should I be keying off of in these rules?
From the fare rules:
The most restrictive set of fare rules applies to the entire itinerary.
City Pairs Fare Class Fare Basis Code
MIL - DEN V VHWRCIAW
DEN - MIL V VHXRCIAW
Code:
GENERAL RULES TEXT
CANCELLATIONS
BEFORE DEPARTURE
CHARGE EUR 190.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR SCHEDULE CHANGE.
NOTE -
--
CHILDREN GENERAL RULE 200 IS NOT APPLICABLE //
PENALTY DOES NOT APPLY TO INFANT WITHOUT A SEAT
APPLY CAT19 PROVISIONS FOR INFANT WITH A SEAT /
CHILD
--
A. UA CUSTOMER COMMITMENT
--
CUSTOMERS WHO PURCHASE A TICKET FOR TRAVEL
ON UNITED VIA UA CHANNELS - UA RESERVATIONS /
UNITED.COM / UA AIRPORT TICKET COUNTER /
UA CITY TICKET OFFICE - MAY CANCEL THEIR
RESERVATIONS/REFUND TICKET WITHOUT PENALTY
WITHIN 24HRS OF PURCHASE.
--
B. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT /
WHOLLY UNUSED TICKET
--
FULL VALUE OF WHOLLY UNUSED TICKET MAY BE
) APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED
AT CURRENT FARE LEVELS UPON PAYMENT OF THE
CANCEL PENALTY CONTAINED WITHIN THIS RULE AND
DIFFERENCE IN FARE/TAX/FEES/SURCHARGES
COLLECTED/REFUNDED AT TIME OF EXCHANGE
--
--TAG 5 WHOLLY UNUSED CHANGE TO 1ST TKTD
FLIGHT COUPON
--
BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN
TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE
OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES
--
CHARGE CANCEL PENALTY
--
CHILDRENS GENERAL RULE 200 IS NOT APPLICABLE /
PENALTY DOES NOT APPLY TO INFANT WITHOUT A SEAT /
APPLY CAT19 PROVISIONS FOR INFANT WITH A SEAT /
CHILD
--
WHOLLY UNUSED TKTS - CHANGE TO 1ST TKTD
FLIGHT COUPON
REPRICE USING CURRENT QUALIFYING FARES
1. UA FARES ARE USED
2. ADV RES IS MEASURED FROM REISSUE DATE TO
DEPARTURE OF PRICING UNIT
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE -
--
WHEN CHANGE RESULTS IN LOWER FARE -
RESIDUAL VALUE MAY BE APPLIED TOWARD CANCEL
PENALTY.
--
WHEN CHANGE RESULTS IN HIGHER FARE -
CHARGE FULL CANCEL PENALTY
ADD COLLECT FARE DIFFERENCE - IF APPLICABLE
--
ENDORSEMENT BOX - HIGHER NON-REF AMT AND
NEW ENDORSEMENTS
--
C. BOOKING CODE CHANGE PERMITTED
--
WHEN A FARE IS INTRODUCED INTO THE MARKET
OR A CURRENT FARE IS REDUCED / OR BOOKING CODE
BECOMES AVAILABLE / THE TICKETED PASSENGER MAY
QUALIFY FOR ONE OF THE ABOVE OPTIONS.
ALL PROVISIONS OF THE QUALIFYING FARE MUST BE
MET BEFORE DEPARTURE.
NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS.
---ONLY BOOKING CODE CHANGE IS PERMITTED.---
--
AN ADMINISTRATION FEE EQUAL TO CANCEL PENALTY
WILL BE ASSESSED. RESIDUAL VALUE / IF ANY /
WILL BE RETURNED TO THE ORIGINAL FORM OF
) PAYMENT.
--
--TAG 7 - ONLY BOOKING CODE CHANGE PERMITTED
--
PENALTY WILL NOT APPLY TO INFANT WITHOUT A SEAT /
APPLY CAT 19 PROVISIONS FOR INFANT WITH A SEAT /
CHILD
--
CHARGE ADMINISTRATIVE FEE.
REPRICE USING CURRENT QUALIFYING FARES
--ONLY BOOKING CODE CHANGE PERMITTED --
1. NO CHANGE TO FARE BREAKS
2. UA FARES ARE USED
3. ADV RES IS MEASURED FROM REISSUE DATE
TO DEPARTURE OF PRICING UNIT
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE -
--
WHEN CHANGE RESULTS IN LOWER FARE -
RESIDUAL VALUE MAY BE APPLIED TOWARD
ADMINISTRATIVE FEE EQUAL TO CANCEL PENALTY.
--
WHEN CHANGE RESULTS IN HIGHER FARE -
CHARGE FULL ADMINISTRATIVE FEE EQUAL TO CANCEL
PENALTY.
ADD-COLLECT FARE DIFFERENCE - IF APPLICABLE.
--
ENDORSEMENT BOX - NEW ENDORSEMENTS
--
D. EMERGENCY PROVISION
--
TICKET MAY BE USED TOWARD PURCHASE OF
ANOTHER TICKET DUE TO AN EMERGENCY OF
PASSENGER / IMMEDIATE FAMILY MEMBER OR
TRAVELING COMPANION.
DOCUMENTATION REQUIRED CONTACT CARRIER.
--
E. OPTIONAL PAYMENT CHARGE WILL NOT BE REFUNDED
--
NOTE -
--
HALF ROUNDTRIP COMBINATION OF NON-REFUNDABLE /
REFUNDABLE WITH A CANCELLATION PENALTY /
FULLY REFUNDABLE -
- THE MOST RESTRICTIVE CANCELLATION PENALTY
RULE APPLIES TO THE ENTIRE PRICING UNIT -
--
CANCELLATIONS
AFTER DEPARTURE
CHARGE EUR 190.00 FOR CANCEL/NO-SHOW/REFUND.
WAIVED FOR SCHEDULE CHANGE.
NOTE -
--
CHILDREN GENERAL RULE 200 IS NOT APPLICABLE //
PENALTY WILL NOT APPLY TO INFANT WITHOUT A SEAT/
) APPLY CAT 19 PROVISIONS FOR INFANT WITH A
SEAT // CHILD
--
CALCULATE DIFFERENCE BETWEEN FARE PAID AND
QUALIFYING FARE FOR TRAVEL COMPLETE
USING FARES OF ORIGINAL TICKET DATE /
LESS CANCEL PENALTY /
REFUND RESIDUAL VALUE IF ANY TO ORIGINAL
FORM OF PAYMENT.
CHANGES
ANY TIME
CHARGE EUR 130.00 FOR REISSUE/REVALIDATION.
NOTE -
--
CHILDREN GENERAL RULE 200 IS NOT APPLICABLE //
PENALTY WILL NOT APPLY TO INFANT WITHOUT A SEAT/
APPLY CAT 19 PROVISIONS FOR INFANT WITH A
SEAT / CHILD
--
OPTIONAL PAYMENT CHARGE WILL NOT BE REFUNDED
--
A. CHANGE MADE TO OTHER THAN THE FIRST TICKETED
FLIGHT
--
TICKET RESERVATIONS NOT BEING USED ARE TO BE
CANCELLED PRIOR TO ORIGINAL SCHEDULED FLIGHT.
RETURN RESERVATIONS MAY BE SCHEDULED ANYTIME
WITHIN TICKET VALIDITY.
TICKET MUST BE REISSUED AT SAME TIME WHEN
VOLUNTARY CHANGE IS CONFIRMED.
--
IF CHANGES ARE MADE TO OTHER THAN THE FIRST
TICKETED FLIGHT THE FARE LEVELS IN EFFECT
AT TIME OF ORIGINAL TICKET ISSUE WILL APPLY
PROVIDED THE NEW ITINERARY QUALIFIES FOR
ALL THE PROVISIONS OF THE ORIGINALLY
TICKETED FARE /
IGNORING ADVANCE RESERVATION OR TICKETING
REQUIREMENTS.
--
CHARGE CHANGE FEE OR HIGHEST CHANGE FEE OF ONLY
CHANGED FARE COMPONENTS.
--
TAG 1 - REPRICE USING CURRENTLY TKTD FARE
SAME BOOKING CODE / KEEP THE FARE //
SAME FARE BASIS CODE
--
PROVIDED THE FOLLOWING CONDITIONS ARE MET
1. NO CHANGE TO 1ST FLIGHT COUPON/ NO FARE BREAK
CHANGE PERMITTED
2. WHEN NO INTL COUPONS REMAIN - ALL NEW
TRAVEL MUST BE DOMESTIC
3. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ADV RES-TKT
4. ADV RES IS MEASURED FROM ORIGINAL TKT DATE
) TO DEPARTURE OF PRICING UNIT
--
KEEP THE FARE / EVEN REISSUE
CHARGE FULL CHANGE FEE
--
OR
--IF THE NEW ITINERARY QUALIFIES FOR THE
ORIGINAL TICKETED BOOKING CODE / BUT RESULTS
IN A FARE DIFFERENCE DUE TO SEASONALITY /
DAY OF WEEK CHANGE / FARE BREAK POINT CHANGE
--
TAG 2 - HISTORICAL FARES / REPRICE USING
FARES IN EFFECT WHEN TICKET WAS ISSUED /
WHEN CHANGE TO OTHER THAN 1ST TKTD FLT COUPON
PROVIDED THE FOLLOWING CONDITIONS ARE MET
1. NO CHANGE TO 1ST FLIGHT COUPON / FARE BREAK
POINT CHANGE PERMITTED
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. UA/LH/AC/LX/OS/SN FARES ARE USED
4. ALL BOOKING CODE PROVISIONS ARE MET
5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE
TO DEPARTURE OF PRICING UNIT
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE
--
WHEN CHANGE RESULST IN LOWER FARE -
RESIDUAL VALUE MAY BE APPLIED TOWARD CHANGE FEE.
--
WHEN CHANGE RESULTS IN HIGHER FARE -
CHARGE FULL CHANGE FEE
ADD COLLECT FARE DIFFERENCE IF APPLICABLE.
--
OR
--
IF CHANGE BY THE PASSENGER NO LONGER QUALIFY
FOR THE ORIGINAL TICKETED FARE / DUE TO
ORIGINAL BOOKING CODE NOT AVAILABLE OR ORIGINAL
TICKETED FARE NO LONGER QUALIFIES DUE TO RULE
RESTRICTIONS - FULL VALUE OF THE
ORIGINAL TICKET MAY BE APPLIED TOWARDS
NEW TICKET OF EQUAL OR HIGHER BOOKING CODE
QUALIFYING FARE -
USING FARES IN EFFECT ON THE ORIGINAL
TICKETING DATE.
--
RECALCULATION TO LOWER BOOKING CODE IS NOT
PERMITTED.
--
FARE IS RECALCULATED FROM POINT OF ORIGIN /
ANY DIFFERENCE IN FARE / TAXES AND CHANGE
FEE CONTAINED WITHIN THIS RULE WILL BE
APPLICABLE AT TIME OF CHANGE / REISSUE.
--
TAG 2 - REPRICE USING FARES IN EFFECT WHEN
) TKT WAS ISSUED
1. NO CHANGE TO 1ST FLIGHT COUPON / FARE BREAK
POINT CHANGE PERMITTED
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. NEW TKT HAS EQUAL OR HIGHER BOOKING CODE
QUALIFYING FARE
4. ALL BOOKING CODE PROVISIONS ARE MET
5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE
TO DEPARTURE OF PRICING UNIT
--
WHEN CHANGE RESULTS IN FARE DIFFERENCE
--
WHEN CHANGE RESULST IN LOWER FARE -
RESIDUAL VALUE MAY BE APPLIED TOWARD CHANGE FEE.
--
WHEN CHANGE RESULTS IN HIGHER FARE -
CHARGE FULL CHANGE FEE
ADD COLLECT FARE DIFFERENCE IF APPLICABLE.
--
B. EMERGENCY PROVISION
--
TICKET MAY BE USED TOWARD PURCHASE OF
ANOTHER TICKET DUE TO AN EMERGENCY OF
PASSENGER / IMMEDIATE FAMILY MEMBER OR
TRAVELING COMPANION.
DOCUMENTATION REQUIRED CONTACT CARRIER.