I travel every week for work on AA; I fear they are becoming the new UA - UGH. The crappy attitude and service is not limited to FAs - I see them with Gate agents too. A few weeks ago I was flying LAX to ORD - there were 8 kids who were on the flight going for basic training - i.e. military - and not in uniform. One gate agent told them to pre-board - the gate agent at the door scanning boarding passes was extremely rude and turned them aside; I pointed out that they were military and her colleague approved pre-board. She got on the PA system and in a snarky voice yelled to me that she DOES NOT read minds. Unbelievable!

I wish I had options to switch flying out of DFW.