Originally Posted by
JDiver
IMO, morale has reached new lows, and management is focused on other issues than customer-centered service, with no inspired leadership to motivate anyone. I think you're correct, and this has been under discussion for some time.
Thanks for perspective. I guess the next question I wonder is why they lack this focus? How do they think its sustainable for premium customers to experience an undesirable product when competition is stepping it up all around them?
It's a bit baffling. There must be some good reason that I am failing to see.