Originally Posted by
Wpgjetse
But with todays entitlement, she pasted the buck.
In case anyone needs a reminder:
entitlement |enˈtītlmənt|
noun
the fact of having a right to something
This story has absolutely nothing to do with entitlement whatsoever. If anything, it has to do with not owning up to one's mistake, regardless of who made it.
Originally Posted by
ChrisA330
If she booked on the CAD site, she would have paid $4000 - according to the airline. So the difference is not $1000 - even if that's what the passenger thinks.
And this is the *only* part of the story where I sympathize with Ms. Gordon. It's not unreasonable to think that she might not have purchased the ticket if she knew the cost was $4,000 CAD. As it stands, her mistake cost her $1,000 -- and possibly $4,000 -- which explains why she's so upset.
Still doesn't make her right in accusing AC.