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Proper protocol when calling in?
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Jun 19, 2015 | 1:00 pm
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YEG_SE4Life
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Quote:
Originally Posted by
canadiancow
Me: Hi, I have a booking reference: alpha bravo charlie one two three
AC: For John Smith?
Me: Yes
How do they know it's John Smith calling in?
And, why would you say yes when, clearly, that isn't your name?
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