FlyerTalk Forums - View Single Post - AC customer says she was wrongly billed for flight in U.S. dollars
Old Jun 19, 2015 | 11:50 am
  #3  
ffsim
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From the article:

“A Canadian customer connecting to the website of a Canadian device on a Canadian network should not have to validate and re-validate that she is, in fact, a Canadian consumer who expects to pay in Canadian dollars,” Levy said. “Air Canada has been caught with its technological pants down.”
Carmi Levy's a pretty smart guy, but I'm frankly surprised by this statement. I equate this to being able to buy the same product from amazon.com or amazon.ca while in Canada. I don't want amazon to decide what currency I pay in -- that's part of my purchase decision making process. And I'm sure AC knows exactly which site the transaction came from; it's hardly a case of being caught with its pants down.

As for Ms. Gordon saying she "logged into the site the same way as always," that's a bit of a poor excuse for either ignoring or missing the fact that she was being quoted in USD. I'm sure if 24Left was making this accusation, there'd be screenshots offered as evidence
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