Originally Posted by
ronnyk
Well, finally had my first real Safe snafu. I loaded two packs yesterday and then went to load $1K to T-Mobile. I got a success message and thought nothing more of it. When I checked T-Mobile several hours later, it only showed $500; Safe shows $0. I can see in my history the two $500 loads, but transaction history shows only $500 moved to T-Mobile.
I called RL and they at least seem to acknowledge the problem (though can't explain how it happened). They have opened a problem ticket for the missing $500 pack.
Problem solved-- it took 9 days, but I had a VM left for me by someone from ReLoadit who said they traced the missing pack, confirmed the missing load and put the $500 into my T-Mobile account. At least the investigation process works, though in this age where so much money gets passed around electronically, it is astounding that something like this can happen in the first place.