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Thread: desperately need help with Tmobile
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Old Jun 14, 2015 | 2:40 am
  #8  
estnet
All eyes on you!
25 Years on Site
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,973
Originally Posted by HockeyCoachBen
T-Mobile Office of the President (aka Executive Response Team)...
(425) 378-4000 when someone answers, ask for either of the above departments

They are VERY good about getting problems solved. You can also tweet or email Art Lucero ([email protected]) who is EVP Executive Response, he will respond and have a senior technical person call you directly.
Thank you so soooooo much. If it isn't fixed by the time I get back to the USA at least I have a hopersonal of someone taking ownership!
estnet is online now  
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