Accor CS is ridiculously slowly. My experience:
1) Stay on April 3-4 paid with points + 5 Euros. expected 3000 points (2nd stay within the LCAH February promotion)
No points posted into my account.
2) I have claimed the missing points.
3) Points posted with many apologies after one week (yes, no automatic confirmation to your claim)
4) Late May The same points deleted again from my account without any explanation
5) I have contacted explaining what happened and asking explanation about
6) Answer after 2 or 3 days was that my stay was paid with points
7) I replied that my stay was partially paid with points, not entirely, attaching again the invoice
8) Answer from Accor:"We have looked into your request to credit your points for your stay from to at the ********* hotel and have the pleasure to confirm that all the points related to your individual and personal expenses have been credited to your Le Club Accorhotels 'account'"
But no points credited, so are they having fun or what?
9) New email sent and waiting for next reply.