Originally Posted by
JohnnyColombia
Well yes it's an app issue, unless I am misunderstanding a nuance in what you say. But it is an issue that UA can overcome. AV reward tickets on UA, no log in, saved to the home screen, works just fine. All airlines are able to access their own reservations and I'd happily download all of them and stick them in a folder if only they'd save the PNR without a log in. So long as I have to reenter my PNR and surname, it's too clunky to be of much any use.
I think it's still a little nicer than printing out boarding passes though. Too many valuable things to track when you're at the airport: passport, boarding pass, wallet, phone, luggage, etc.
Being able to forget about boarding pass since it's there electronically is pretty awesome.
Most airline apps are pretty horrible (AA is ok, BA is ok, Delta was good, Korean air is garbage, cathay garbage, air china among the worst, JAL among the worst) so I'm not surprised they have a hard time dealing with passbook.