I haven't made a retroclaim demand for missing points for a while and if somebody on this forum has done one recently, can you tell me whether you receive an acknowledgement of receipt of your demand by e-mail just after having done it ? I'm taking because I'm missing 3000 promo points (you know the promo where you have 1000 puts after the 1st stay, 3000 after the 2nd, etc likely because I did OLCI. I've made a retroclaim demand on-line a week ago and still silent since then while usually, they credit my points within 24-48 hrs. So I'm wondering if they received my demand. May be another bug ?
Thanks