Originally Posted by Globaliser

You ask for a favour from BAEC, who've put in place a defined process to give you something that you wouldn't normally be entitled to - and you then criticise BA for not implementing a different and more expensive system that would allow you to be lazy about invoking that favour?

It's the sort of whinge that makes people ask what your last slave died of.

FWIW, there is at least one other major oneworld airline which I know provides a similar concession, and runs an almost identical system for getting this processed.