Hi Mark,
We are sorry to hear you feel this way about our Twitter Premium Service. We would like to apologize about the delay in communication, which is not at all the intention of having this channel. We would like to show you otherwise and hopefully get the chance to do so in the near future.
We do take your feedback very seriously and will take action steps in order to improve our services for you, especially on our new channel.
We would like to thank you for taking the time to provide this feedback, as it helps us to get better at what we do. That's very important to us. *JP