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New "Etihad Premium" Customer Service channel

New "Etihad Premium" Customer Service channel

Old May 9, 15, 8:43 am
  #1  
Original Poster
 
Join Date: Aug 2000
Location: Exile
Posts: 14,823
New "Etihad Premium" Customer Service channel

Got this in email this afternoon.

We’ve launched a Twitter Channel to better serve you! We value your loyalty and have created a new channel that delivers a range of benefits with you, our guest, in mind.

Etihad Guest Gold members can now follow us on www.twitter.com/EtihadPremium and enjoy the following exclusive benefits:

Five minute response times
Dedicated service
Retro mileage claims
Exclusive deals

To sign up, please:

Email us at [email protected] with: a photocopy of your Etihad Guest Card, Date of Birth, Post Code, Twitter Handle.
Please allow 24 hours for review and verification.
Post-verification, our team will follow you on Twitter and send a confirmation email.
Follow us back at www.twitter.com/EtihadPremium

We look forward to welcoming you to our newest online destination, Etihad Premium.
B747-437B is offline  
Old May 9, 15, 9:07 am
  #2  
 
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 324
Yeah, me too. I'm Etihad Platinum. I wonder if it's for Silver and Gold too, or maybe Gold and Platinum? I wonder what they mean by Premium? Just Platinum??
sabdhabi is offline  
Old May 9, 15, 9:28 am
  #3  
 
Join Date: Aug 2011
Location: BEG
Programs: LH, EY, Marriott
Posts: 2,109
They said "Etihad Guest Gold Members" in the e-mail, so Gold and Platinum are certain.
gojko88 is offline  
Old May 9, 15, 9:37 am
  #4  
 
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,187
I am Gold and got the email, I don't use Twitter however...
VH-RMD is offline  
Old May 9, 15, 10:34 am
  #5  
Original Poster
 
Join Date: Aug 2000
Location: Exile
Posts: 14,823
So basically they are setting up a Twitter bot that responds within 5 minutes by posting :

Please forward an email with all the details to this address [email protected] and we will look into it for you.
Thank you. *FU
B747-437B is offline  
Old May 9, 15, 1:45 pm
  #6  
 
Join Date: Oct 2011
Posts: 3,364
^^^^ hahahhahaha
mlqsko is offline  
Old May 9, 15, 6:18 pm
  #7  
 
Join Date: Jul 2009
Programs: IC A, SPG Plat, HH Gold, AA Plat
Posts: 175
I am Gold and did in fact receive a response within 3 minutes...However, this was the response: "Can you forward your request to [email protected] so we can follow up on it for you? *DP"

I guess you have to start somewhere.
northshorepa is offline  
Old May 9, 15, 6:59 pm
  #8  
 
Join Date: Dec 2004
Posts: 5,098
Originally Posted by northshorepa View Post
I am Gold and did in fact receive a response within 3 minutes...However, this was the response: "Can you forward your request to [email protected] so we can follow up on it for you? *DP"

I guess you have to start somewhere.
At least it wasn't signed *FU
SeeBuyFly is online now  
Old May 9, 15, 8:29 pm
  #9  
NoY
 
Join Date: Nov 2004
Location: Phuket & London
Programs: BA Gold/Emerald, TP *A Gold, EY Gold, QR Gold, Hilton Diamond, IHG Spire, Wyndham Dia, HSBC Premier
Posts: 4,660
Mmmmm? I got this too. Clearly, their intention is to improve CS for Elite guests - sounds great - but, of course, I have my doubts that execution will match the words..I have WY (Oman Air) flight coming soon and I would bet my Gold card that they do not post without MUCH shenanigans.....
NoY is offline  
Old May 10, 15, 4:56 am
  #10  
 
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,402
me too gold and do not use twitter

Retro claims why can they simply not sort out the current system, I used the web to claim and it would only go as far as this:

Warning (high priority message)
The retro claim was not processed.


I then emailed guest gold on may 6th and still waiting for the miles to be credited

5 min response or 5 min acknowledgement? Unless they speed up the response it is meaningless

dedicated offers - so now even though I am meant to be a "valued guest" and a loyal traveler not only have they taken away my chauffeur (use Z class) but now they are going to deprive me of these dedicated deals

Rather looks to me as if Etihad are further pi**ing of the likes of me
amnicoll is offline  
Old May 10, 15, 11:20 pm
  #11  
 
Join Date: Mar 2008
Location: UK
Programs: OneWorld Emerald/GHA Discovery Black
Posts: 527
Hardly a great start to this venture as I e-mailed the requisite information 2 days ago and am still waiting for a response/verification (despite the promise of confirmation within 24 hours). I fear this is totally indicative of the usual well-intentioned but poorly-executed Etihad promotions.
Work-Shy is offline  
Old May 11, 15, 3:17 am
  #12  
 
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,402
I wonder why the silence from Etihad on this but then again most of their posts are "cut and paste" send us your email address rather than any attempt to answer issues
amnicoll is offline  
Old May 11, 15, 8:39 am
  #13  
 
Join Date: Mar 2007
Posts: 4,642
Data point

I just sent email to Etihad with my status matched Gold # (no card scan) and they replied & followed me in 5 minutes!!! WOW.... still hoping for no future issue on my JFK-AUH though requiring a Tweet to them
jerryhung is offline  
Old May 11, 15, 10:36 am
  #14  
 
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,187
Well they are not answering their telephones! 1 hour on hold on the First/Business booking line...
VH-RMD is offline  
Old May 11, 15, 10:43 am
  #15  
 
Join Date: Oct 2011
Posts: 3,364
Originally Posted by jerryhung View Post
Data point

I just sent email to Etihad with my status matched Gold # (no card scan) and they replied & followed me in 5 minutes!!! WOW.... still hoping for no future issue on my JFK-AUH though requiring a Tweet to them
2hrs+ and counting after the automated email confirmation.
mlqsko is offline  

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