Personally, I,m not at all optimistic with this service. While I have always got a quick reply whenever I email socialmedia , the matter is eventually transferred to Etihad guest services and we are back to where we started.
I,m still amazed that in this era we have to wait so much for any bonus or promotions. Then why does Etihad Guest advertise these promotions?
Probably once they get their target revenue by the passengers trying to make opportunity of the promotions, they dont care further of keeping up their word.