Originally Posted by
tuolumne
I'm hardly a COdbaUA sycophant, but the JD Power "surveys" are worthless. A huge
and "who cares" from me.
If you can't measure it, you can't improve it. (Peter Drucker). While JDP is not perfect by any means, it is at least a measure. And one that has been used by many industries for many years.
So the question is "what better measure should we use"?