Originally Posted by
sethb
Do you have a copy of your reservation showing exactly what you booked? Presumably, the top floor cost a little more than the floors below it, so you should have received a refund for at least the difference.
I wonder what Hilton's policy is on a forced downgrade. Is that considered a walk?
I do. It is what I put in quotes: "2 DBL BEDS EXEC FLOOR." The top floors apparently have balconies and cost $10 more/night. The only place it mentions it is on the top floor is in the description, not the name of the room category. The email doesn't include the room description, just the category.