Originally Posted by skunker

Yes, I've had it happen, too. At the Hilton SF Financial District I booked a room on the executive floor. At the time of booking that property had a lot of different rooms available, including executive floor rooms on the top floor. Each room category had a slightly different description. There was even a category for the top floor (executive with balcony), which I booked.

At check in the agent informed me that I had been upgraded to an executive floor. I informed her that I had booked an executive room, which she then confirmed. I then said that I actually booked a top floor room, but she said her system didn't show it. They are recently re-categorized the rooms and the top-floor rooms were included in the executive room category. Since my reservation only said "2 DBL BEDS EXEC FLOOR" they could put me anywhere on the executive floors, which are 24-27. And, the top floor was sold out.