<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Plato90s:
The more money you spend, the better service you get - in any situation. That could mean you paid a full-fare First class ticket, or you have top-tier status for flying so much (ie. spending lots of money) with the airline.
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Also re: full-fare tickets:
Since full fare tickets (biz and economy) are fully refundable and endorsable, I think it could be argued that by booking those pax on the next flight out that they were really just refunding their tickets for the cancelled flight and using the amount of the refund toward the purchase of a full-fare ticket on the next flight.