Originally Posted by
rios
Extremely disappointed with Optiontown. Flights were cancelled and they are fighting my refund. Daily I get different stories and fees, not one email supported the prior one. I will never use them again and I would like my money back. Even when they say they processed the refund, they didn't. So don't trust them.
A bit more background would help... I assume SK cancelled the flight last minute after OT already processed the upgrade and you have been rerouted on another flight?