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Old May 11, 2015 | 8:26 am
  #16  
Cathay Boy
All eyes on you!
15 Years on Site
 
Join Date: May 2009
Posts: 6,978
Originally Posted by kawaii
I called MPC recently to book a V-class on a HKG-KHH flight - they told me it was sold out and that, even as a MPC gold, I could only book into L class. I thought that was odd and declined it (and just used some Avios miles for the short hop instead). She told me specifically that the seat guarantee was just for an economy ticket, not for a sub-class?

Prior to this, my understanding was that as long as the class was offered on that flight, even if that class is sold out, the seat guarantee would give me that class at that fare price? But this recent experience seems to be no? Or maybe this is just changing?
Another wrong call center agent. Seat Guarantee is definitely sub class. Perhaps her English isn't good and she's trying to say she can't give you a sub class that isn't made available (not because it's sold out).
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