Originally Posted by
gilbertaue
Aside from the delay, that is very good news. And seems to be a trend that submitting through the "official channel" (ie the online form) is of no use and contacting the hotel is a much better method.
I managed to reduce the other booking to one night and stayed in the Grand Mercure for two nights. The first night is comped and the second at the discount price. The GM also arranged a meeting with me in person to apologize. Very good responses!