Originally Posted by
tinku928
Update - Talked to Kroger customer service. They apparently have a dedicated prepaid card department - 866 544 8062. However, they said the exact same thing that I will have to go back to the store. They couldn't care less if it was store's fault. They sent me back to the corporate customer service who wouldn't even give me the DM's info! I left the complaint with the corporate customer service where I was assured that it will be forwarded to the corporate headquarters. Next stop CFPB. I do understand that I am an ant in front of these 800lb corporate behemoths, but I will rattle it a little bit even if in the end, I may have to go back to the store.
I still dont have a resolution to the missing prepaid amex card. Yes, I can see the activity online, but the store manager wants me to bring the physical card with me. I did manage to find a couple. Rest of them are probably in a landfill...
What was the outcome? I would have gone over with the AGCs still in hand and hopefully you still had a receipt that had the AGC #s purchased on them and that hopefully would have been good enough. I imagine you would have had to spill the beans why you purchased AGCs using your CC and then used the AGCs to puchase VGCs when you could have simply purchased the VGCs with your CC. Which just might get relied to corp
This is 1 reason I keep my purchases to $2K max per store and even that may be too much. Everyone is simply scared to be responsible when Corp sends a memo that the transactions were all fraud and they cost the store/company $1000s in losses and there goes their job.