Also there is a possibility that you can get a softlock on the pack by trying 3 times in 15 minutes and getting the "technical difficulties" message. At this point you have to call RL and the CSR will elevate the issue and some back room support staff will "unlock" your pack in 3-5 days and then you can load it to AN if you are at 10 or less in packs. My experience is that the pack is unlocked in a few hours.