Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PLAT,PP,J6,FB,EY,LH,SQ,HH Gld,Hyatt Disc,Marriott Plat,IHG Plat
Posts: 11,015
British Airways. Not that it's horrible (and certainly not in comparison with USA airlines.) But at least in international F and J (which I've been fortunate enough to fly in recent years) it portrays itself as being a top tier airline while in reality comparing unfavorably with lots of competition in terms of hard product, soft product, phone service, some online features, etc.