Originally Posted by
Verpiss
I'm pretty sure that the reservation was lost and not completely their fault as it was done via another party so..
They went ahead and gave another reserved room to you that probably hasn't been paid yet and, is more than the flat 500 you prepaid for.
That I assumed since they crossed out her name and placed yours.
I'm thinking the reservation went lost and they went looking and found hers and thought it was a mistake and really his. I do agree it probably wasn't already paid so they collected for it, not realizing there was anything wrong.