FlyerTalk Forums - View Single Post - Misbehavior by Westgate Hotel manager: what to write to Central
Old Apr 24, 2015 | 3:18 pm
  #21  
SinglePapa2
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15 Years on Site
 
Join Date: Nov 2010
Posts: 1,873
totally wrong, thelark: Westgate was the one to give me the keys on their own volition. With a smile, just asking my card "for incidentals". If later in the day they discovered that they gave me wrong suite, and that I may be "unpaid for" despite the stapled confirmation - they should have:
1. Called Roomer to sort it out
2. Called me to explain their predicament
3. Give me an hour to sort it out with Roomer, or ask me to vacate

Under no circumstances should they have secretly sell to my MasterCard's number (collected "for incidentals") their rack rate for the next 5 days - especially facing the evidence that Roomer has already collected $500 from me. Are you all out of your minds?
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