FlyerTalk Forums - View Single Post - Misbehavior by Westgate Hotel manager: what to write to Central
Old Apr 24, 2015 | 2:26 pm
  #18  
SinglePapa2
All eyes on you!
15 Years on Site
 
Join Date: Nov 2010
Posts: 1,873
for clearer picture: this is Westgate property, where half of the timeshare owners do not consume their week themselves. They habitually assign their week to some other name - so the managers and accounting deal with these situations daily. To compound this aspect: I bought from a Roomer seller, whose name is unknown to me. But Roomer's email is very clear: confirmed $500.00 all fully pre-paid for 2bdr suite at this location April 5-10, and I don't need to do any verification. Hotel is expecting me.

What seems to have happened: that "half-hour later" I was awarded Ms.X's suite mistakenly; or at least check-in people believed they could handle it this way. Later in the day Ms.X showed up, they give her another suite and do not (hopefully for her) charge her. But manager (or accounting) now can't tie any receivable to my suite, and uses my card info on file to sell me next 5 days at Ms.X's rate. How I'm never told anything, despite them having my cell and despite loaning my beautiful daughter basketball against my Driver License to keep every day - is beyond my comprehension. My bank account is depleted by 240% without any suspicion - and if I didn't ask for printout when told I'm all checked out, I would never know
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