Slightly off topic but this is where I think Marriott really shows they do not care about frequent guests. They are just the Sears or JC Penny's of hotels. If you called a Nordstrom level hotel they show some love. This is really a shame in my opinion. Here's a potential customer who could, obviously, be a VERY good customer. Yet they don't even make him feel good. I have ranted on this before but here's yet another example. Also, to the OP, other than free internet or more Marriott Rewards pesos you don't get much with gold (or plat). This is why I am trying a couple of competitors this year... not that Marriott will care about losing another plat customer.

Totally off topic you mention Knoxville. I arrived late into Knoxville about 15 years ago (definitely pre 9/11). Went to the rental car counter by baggage claim, did the paperwork, and they told me my car would waiting out front for me with the keys in it. Sure enough. Just parked out front, at the curb, not a soul in sight. Loved that!