FlyerTalk Forums - View Single Post - Does Closing a Chase Credit Card Account have to be so Distasteful
Old Apr 18, 2015 | 7:17 pm
  #2  
biggestbopper
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Join Date: Jan 2006
Posts: 4,020
Personally, I have never had such an experience with cancelling a Chase card. But, it could certainly happen now that the banks have decided it is a good idea to torture both their customers and employees with their mandatory scripts.

Apparently a lot of folks dread cancellation calls and use email or US Mail.

I don't mind the calls because I always hope for a giant retention bonus offer.

I doubt that switching banks will avoid scripted calls.
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