<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Academic:
At the beginning of the flight, the i/c went round the cabin and introduced herself to each of the SEs and Es, then took their meal orders. </font>
I agree that if the I/C sets an example, even the most drained or bored or disinterested FA will be required to rise to that level of service. I also agree that it is the little things that matter. You'll get from A to B regardless, but the little things make the flight better.
A few weeks ago I had a tango fare on an A320 YYZ-YVR. I was VERY pleased when they started meal service in Y and the FA came back to me and asked whether I wanted eggs or pancakes and they would hold one for me, because I was SE. It is a tiny small thing but it made me feel wanted and respected on the flight, and not a chore or burden to them. The service on that flight in Y was better than some I have experienced in J, because of the great attitude of these folks.