FlyerTalk Forums - View Single Post - Are AC customers different than Westjet

Apr 5, 2015 | 8:52 pm

#48

Adam Smith

Moderator, Air Canada; FlyerTalk Evangelist

Join Date: Feb 2015

Location: YYC

Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold

Posts: 18,942

Thankls to drvannostran for the insights.

Quote:

Originally Posted by Transpacificflyer

All part of the Westjet model of being client friendly. It is cost effective to overlook a kilo. Once the delays, manpower cost etc are added in, charging for a small overweight isn't worth it.

Agreed.

Quote:

Originally Posted by Transpacificflyer

WS pax tend to be less stuck up and a lot more civil than the pax I have experienced on AC. Maybe its the demographics. Just my opinion.

I haven't flown WS much in a few years, but I'd suspect it's to do with the different types of people flying. WS crowd much more of a leisure crowd, happy to be going on holiday. AC has some leisure, but a lot of business people who are grumpy about being in the back of the plane, could be suffering from DYKWIA-ism, etc.

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