I'm glad I am not the only one that is having schedule change problems on award tickets.

In early June last year I booked two J AA Saver Awards SMF - PHX - ORD - TXL - CPH for May 5, 2015. US to ORD and AB ORD- TXL-CPH. I just happened to pull up our reservations on the AA website. Much to my dismay AB has discontinued the ORD - TXL flight. They had protected hubby and I on an AA flight ORD - JFK. Only problem is that our flight from PHX gets in 30 minutes after the ORD - JFK flight departs. Called awards desk. She kept telling me I had booked this via a third party (she kept saying a travel agent) and I would have to go back to them to get it sorted out. Hmm, no I booked it on the AA website. After arguing back and forth, being put on hold while she spoke to the help desk, she finally stated that this is AB's problem and they will have to fix it. She qued it to the AB liaison. I am to call back on Tuesday to see what they decide. There is only one connection (on AA metal) from SMF to JFK that would get us there in time to connect with the AB flight from JFK. It does have FC seats available. Last time this happened the agent decided which flights would be best for us and requested specific flight that were approved by the next morning. I'm surprised this AA agent was not more proactive. In the meantime I guess I sit here and await my new flights thankful that I decided to look at our flight record. Who knows when they would have notified me of the sched change.