need suggestion - schedule change
#16
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,676
Yes, but that is not what the OP wants. The OP wants to resolve the schedule change on CPH-LHR or LHR-SEA (btw you do not say which changed nor what were your original timings, but given what you describe I imagine that you are currently to be on the Thursday 8.50 from LHR, arriving at 8.25 from CPH?) by a change of route: CPH-LHR, LHR-LAX. The OP is correct that BA will most certainly refuse to create award space on LHR-LAX, which sells extremely well in F in the first place, where it can instead offer a later LHR-SEA.
BA may also be amenable to letting you fly on another day (on the same route) if it is of interest as the SEA flight only goes at 8.50 one day a week.
Unfortunately, both airlines tend to be rather narrow minded when one seeks to resolve a timetable change through a rerouting on a different origin or destination, but if you want to go that way, I would suggest pushing the AA flight option as it is (in my view) slightly less unlikely that they will say yes compared to BA.
BA may also be amenable to letting you fly on another day (on the same route) if it is of interest as the SEA flight only goes at 8.50 one day a week.
Unfortunately, both airlines tend to be rather narrow minded when one seeks to resolve a timetable change through a rerouting on a different origin or destination, but if you want to go that way, I would suggest pushing the AA flight option as it is (in my view) slightly less unlikely that they will say yes compared to BA.
If the passenger declines the options to rebook or refund, then they may be offered the option to reroute to an alternative gateway following the guidelines below.
Rebook onto the next available flight on BA, (if JB routing also use BA*AA/AA, BA*US/US, BA*AY/AY, BA*EC or BA*JL/JL), to the nearest alternative gateway within a max 300 miles radius.
I know that the last segment is operated by AS and I am not sure whether the final destination counts or SEA but it is worth calling back and enquiring. I have come across quite a few agents who are not familiar with the re-booking rules and insist that award travel can only be re-booked using redemption seats which is not correct, at least not with BA.
#17
Join Date: Jun 2010
Location: SMF
Posts: 180
Well, I heard back from AA yesterday. We now have a completely different routing. SMF-DFW-MAD-CPH. All except MAD-CPH on AA metal. MAD-CPH on IB Express. We get into CPH 4.5 hours later, but at least we have flights. All flights are in J, with seat assignments made when AA rebooked. I am not thrilled with the DFW-MAD flight as it is not a retrofitted 767, so lost our lay flat pod seats we had previously, but I can live with the new flights.
#18
Original Poster
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
I am still stuck with AA not being willing to do anything. Have one sent emails to the AA executive team outlining the problem and asking that they look at the situation and see if they think it is reasonable that we get delayed 3.5 and are also downgraded on a major flight segment.
#21
Original Poster
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
Yes I did. Sent an email to Doug Parker's office and the next morning I received a call from his office. They apologized for the problem and stated that it should never have happened. AA should have taken care of the problem. Just because it was a BA schedule change does not take AA off the hook. Parker's office immediately rebooked me on the AA non-stop LHR to LAX. Not as good as being on the BA non-stop but perfectly acceptable.