Well, another update. BA refused to open up availability so AA put us on a set of flights that have an additional 3 hours of transit time (CPH - LHR - JFK - LAX). On top of that, they booked us in C for the JFK to LAX flight. Asked if they could just open award space on the AA LHR - LAX flight and the refused to do that also (there are AAnytime awards available on that flight). Basically they will only put us on flights that have CURRENT saver award availability.

Will try again Monday during normal business hours.

Welcome to the new American Airlines.