None of those threads has a single post after ten days ago. Yesterday/today's phone line issue is different. It appears from Twitter that at least part of the problem is massive call volume for a promo and either not enough lines (busy signal) or a technical issue being exacerbated by the massive volume.
Since you posted in both threads, I'll give you the same answer
IMHO
They weren't supposed to be current. My point (which I OBVIOUSLY should have stated) was that the Aeroplan PROBLEMS are frequent enough that threads and posts appear.
It does NOT change my question:
Is this any way to run a business?
And, as I've asked the people at Aeroplan - if promos are launched by a business, one would have to expect some public interest, some additional participation AND (OMG) more calls, clicks whatever