Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Problem with phone line?

Register
Community
Wiki Posts
Today's Posts
Search

Problem with phone line?

Thread Tools
 
Search this Thread
 
Old Mar 31, 2015, 10:25 am
  #1  
Original Poster
 
Join Date: Oct 2009
Posts: 77
Problem with phone line?
Anyone having issues calling Aeroplan (1-800 361-5373)? I've been trying to call numerous times over the last two days, but I keep receiving a busy tone no matter what time I call them (0700h to midnight). I emailed them but they say there is no issue. I do live in Nunavut which makes me wonder if it has anything to do with that.

Anyone else have problems?
MaHa is offline  
Reply
Old Mar 31, 2015, 10:45 am
  #2  
 
Join Date: Jan 2015
Posts: 11
I was, called for about 2 hours this morning and finally got through, then 40min wait on hold...
lucilleway is offline  
Reply
Old Mar 31, 2015, 11:51 am
  #3  
 
Join Date: Aug 2014
Programs: SPG Platinum, AC 25k
Posts: 64
Originally Posted by lucilleway
I was, called for about 2 hours this morning and finally got through, then 40min wait on hold...
there were issues since yesterday, no one answer on 514 number and 1800 number was busy
versace991 is offline  
Reply
Old Mar 31, 2015, 7:39 pm
  #4  
Carlson Contributor Badge
 
Join Date: Apr 2006
Location: YTZ
Programs: Hertz & Avis PC; National EE; SPG & Hilton Gold; AC 35K (yawn)
Posts: 5,921
Fast busy? On FB when I asked they blamed "usually high call volume"
briantoronto is offline  
Reply
Old Mar 31, 2015, 8:18 pm
  #5  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Oh look, apparently "unusually high call volumes" is a thing

http://www.flyertalk.com/forum/air-c...busy-tone.html

http://www.flyertalk.com/forum/air-c...eplorable.html

http://www.flyertalk.com/forum/air-c...workforce.html

http://www.flyertalk.com/forum/air-c...nter-down.html


Just a sampling from the first 32 pages of this forum
(interesting way to run a business)
24left is offline  
Reply
Old Mar 31, 2015, 8:37 pm
  #6  
 
Join Date: Dec 2004
Posts: 44
Been trying for 2 days to get through by phone and then when I am ready to book on line....not able to. Can get to the page where it says "book" and it won't load. Frustrating. So can't call to complain and can't book!
Tried 3 different computers ...just in case but still nothing. Any suggestions?
jack1 is offline  
Reply
Old Apr 1, 2015, 10:56 am
  #7  
c_9
 
Join Date: Feb 2011
Location: YYZ
Programs: AC 25K only, he said through tears from the back of the aircraft...
Posts: 563
Originally Posted by 24left
Oh look, apparently "unusually high call volumes" is a thing

http://www.flyertalk.com/forum/air-c...busy-tone.html

http://www.flyertalk.com/forum/air-c...eplorable.html

http://www.flyertalk.com/forum/air-c...workforce.html

http://www.flyertalk.com/forum/air-c...nter-down.html


Just a sampling from the first 32 pages of this forum
(interesting way to run a business)
None of those threads has a single post after ten days ago. Yesterday/today's phone line issue is different. It appears from Twitter that at least part of the problem is massive call volume for a promo and either not enough lines (busy signal) or a technical issue being exacerbated by the massive volume.
c_9 is offline  
Reply
Old Apr 1, 2015, 11:11 am
  #8  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by c_9
None of those threads has a single post after ten days ago. Yesterday/today's phone line issue is different. It appears from Twitter that at least part of the problem is massive call volume for a promo and either not enough lines (busy signal) or a technical issue being exacerbated by the massive volume.

Since you posted in both threads, I'll give you the same answer

IMHO

They weren't supposed to be current. My point (which I OBVIOUSLY should have stated) was that the Aeroplan PROBLEMS are frequent enough that threads and posts appear.

It does NOT change my question:
Is this any way to run a business?

And, as I've asked the people at Aeroplan - if promos are launched by a business, one would have to expect some public interest, some additional participation AND (OMG) more calls, clicks whatever
24left is offline  
Reply
Old Apr 1, 2015, 11:19 am
  #9  
c_9
 
Join Date: Feb 2011
Location: YYZ
Programs: AC 25K only, he said through tears from the back of the aircraft...
Posts: 563
Originally Posted by 24left
Since you posted in both threads, I'll give you the same answer

IMHO

They weren't supposed to be current. My point (which I OBVIOUSLY should have stated) was that the Aeroplan PROBLEMS are frequent enough that threads and posts appear.

It does NOT change my question:
Is this any way to run a business?

And, as I've asked the people at Aeroplan - if promos are launched by a business, one would have to expect some public interest, some additional participation AND (OMG) more calls, clicks whatever
I agree wholeheartedly that the call centre needs a revamp - no argument there. I just meant that there seems to me to be a separate problem that is not related to staffing (or at least not obviously).
c_9 is offline  
Reply
Old Apr 1, 2015, 2:16 pm
  #10  
 
Join Date: Aug 2014
Programs: SPG Platinum, AC 25k
Posts: 64
Originally Posted by jack1
Been trying for 2 days to get through by phone and then when I am ready to book on line....not able to. Can get to the page where it says "book" and it won't load. Frustrating. So can't call to complain and can't book!
Tried 3 different computers ...just in case but still nothing. Any suggestions?
I had exactly same thing, tried to book to business class class reward and the page won't load after hitting book, it works while i changed to economy class. called AP they didn't waive booking fee as they claimed their system works.
versace991 is offline  
Reply
Old Apr 1, 2015, 7:15 pm
  #11  
 
Join Date: Aug 2012
Location: Ontario, Canada
Programs: Aeroplan
Posts: 84
Any idea when this TD 2-1 promo ends? I need to call in to refund a reward booking (that for some reason can't seem to be done on line) and I have zero interest in re-trying a million times to get through... Thanks
Arjay9 is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.