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Old Mar 31, 2015 | 6:50 pm
  #306  
mrhoeson
 
Join Date: Jul 2012
Posts: 58
I bought tickets DXB - GIG, EZE GIG DXB before the changes in Feb. I managed to upgrade the outbound as well as the GIG DXB but the EZE GIG remained in Y. 2 days before the flight I noticed there was availability EZE GIG so I cheekily asked by e-mail if we could upgrade that leg since it was the same amount of miles required to do a EZE DXB as a GIG DXB upgrade. I know usually you would need the full EZE DXB availability in order to do this way. I didn't get a reply but when I later checked my booking it showed the full trip in J. However when I checked my account, they had debited the miles for the new amount of miles required (78,000 as opposed to 62,500)

I had never given permission for them to take any extra miles from my account so I am pretty peeved and in the e-mail I had stated the fact it was the same amount of miles required as to what I had already done.

Before booking the flight I got confirmation from them that any ticket booked before the changes would be upgradeable at previous mileage so I am hoping that they will honour this and refund the miles! Worst case I guess I'll suck it up but an additional 15,500 pp is a bit steep. Whenever I have had an issue in the past they have been good solving it so fingers crossed!

Bit of a shame the flight is delayed too because of the strikes as the food and drink in the lounge is awful.
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