What should I expect Quantas to do about all this? Obviously, the initial delay isn't really the issue - they've offered accommodation and got me here as soon as they could. The issues are the terrible waits at the gate, the incompetence at sorting out the hotel, the additional waiting in the morning because nobody bothered to associate the ticket, and the loss of my bag due to stupidity by the Syndey Quantas check-in crew. I've lost a day at work, and spent hours queuing, and now I'm going to spend my morning attempting to buy toiletries and underwear! What do you think I should do?
Thanks!!
I think in this case, the initial delay/delay in arrival is really the only issue that you'll be able to get them to address. The other things are annoying and unpleasant, but par for the course when there are significant mechanical issues with a flight.