Hi all. Long time reader here. Need some help with all the expert here.
I originally booked YYZ-YVR-KIX for coming October. However I found out that the YVR-KIX leg had a schedule change for 6 hours! (which defeat my only reason for taking the Rouge flight) So I called up AC reservation to see if YYZ-NRT-ITM is something they can accommodate. After a few blind transfers (why they do that?), a very helpful agent listed out all my options. When I ask about YYZ-NRT-ITM, I was told she can't put me on it because the NRT-ITM flight (AC6254) is not AC codeshare!
I told her it said so in the website:
Flight AC6254: This flight is a codeshare flight with All Nippon Airways. For important information regarding certain rules applied on All Nippon Airways (e.g. baggage allowance and fees), please visit
www.fly-ana.com. You can also learn more about Aeroplan mileage accumulation for this flight.
and she responded saying yes she sees that too but her system said it isn't.
So, my questions is: How's that possible?
Thank you all!