I remember a few years ago with one of my statements, they had given me some forms that I could fill out and send in to Air Canada for exemplary service. They could be used for any AC employee and each one that was returned was a ballot for a trip down south...
I gave a few of them out and the employees were genuine when they thanked me for doing it...
Why don't they do something like that again? I think thats much better than Milton getting $21 million and the exceptional staff members getting a hamburger... what a preverbial slap in the face...
Alek - I do believe that exemplary customer service should be rewarded. There are some staff members who do their job and others who do their job and go the extra mile.
B