The Hyatt website is really bad... I wonder how much business Hyatt is loosing due to it's crappy website. A co-worker of mine was trying to book a us a stay in San Diego and just gave up... it was SO FRUSTRATING and impossible to book. I also think service on the Diamond Line has taken a hit.
We have moved our hotel reservations to the Omni.
Soon will AVOID Hyatt all together. Not worth the pain to make a reservation.